Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).

 

Shipping

All of our Maison Coucou products are shipped to you from Belgium via a secure, tracked shipping method. We offer free shipping on orders over €250. No code necessary. Free shipping will be applied at checkout and does not include duties.

Please note that we do not ship to P.O. boxes, please provide a physical address. 

Due to COVID-19, please account for a possible delay of approximately 5 business days in receiving your order. We appreciate your patience and are doing everything we can to get your order to you safely while adhering to the government guidelines. 

 

Where We Ship

Maison Coucou ships to the following countries:

Country / Region

Shipping cost

Delivery time

Standard Shipping on Orders over €250

FREE

See per country

Belgium

€ 5,95

2-5 business days

The Netherlands

€ 5,95

2-5 business days

Germany

€ 5,95 

2-5 business days

United Kingdom

£ 3,95

1-2 business days

France (1-2 week delay due to Covid-19*)

€ 6,95

2-5 business days

Monaco

€ 6,95

5-6 business days

Spain

€ 7,95

7-10 business days

Italy (1-2 week delay due to Covid-19*)

€ 7,95

7-10 business days

Luxembourg

€ 9,15

4-7 business days

Greece (1-2 week delay due to Covid-19*)

€ 12,55

7-10 business days

Austria

€ 12,55

2-5 business days

Poland

€ 12,55

2-5 business days

Denmark

€ 12,55

2-5 business days

Croatia

€ 12,55
5-8 business days

Hungary

€ 12,55

2-5 business days

Czech Republic

€ 12,55

2-5 business days

Sweden

€ 15,35

2-5 business days

Finland

€ 15,35

2-5 business days

Portugal

€ 15,35

5-7 business days

Ireland

€ 15,35

2-5 business days

Slovenia

€ 15,35

2-5 business days

Slovakia

€ 15,35

2-5 business days

Ibiza

€ 15,35

4-10 business days

Mallorca

€ 15,35

4-10 business days

Switzerland

€ 24,95

2-5 business days

Norway

€ 24,95

2-5 business days

Malta

€ 24,95

3-6 business days

Cyprus (2-3 week delay due to Covid-19*)

€ 24,95

7-10 business days

Romania

€ 24,95

4-7 business days

Estonia

€ 24,95

4-7 business days

Latvia

€ 24,95

4-7 business days

Lithuania

€ 24,95

4-7 business days

Bulgaria

€ 24,95
8-10 business days

Las Palmas

€ 24,95

4-10 business days

Santa Cruz de Tenerife

€ 24,95

4-10 business days

Melilla

€ 24,95

4-10 business days

Jersey

€ 24,95

4-10 business days

Isle of Man

€ 24,95

4-10 business days

Guernsey

€ 24,95

4-10 business days

 

Please note, not all items can ship to all countries. Thank you so much for your patience as we expand our international presence.

Maison Coucou only ships on business days (Monday to Friday, excluding bank holidays). Orders placed on Saturday and Sunday will be processed the following business day.

In case your Maison Coucou package arrives damaged as a result of shipment, please save the shipping box, the Maison Coucou products and its outer white cardboard packaging, and email us as soon as possible at info@maison-coucou.com to notify us of the damage.

Customs

Customs fees, tariffs or duties are not included in pricing.
Orders shipped to non EU countries could be charged with customs fees upon arrival. Unfortunately, we cannot predict the extent of these costs, which are your responsibility. Please consult the local customs office to determine the amount of duties and taxes that will be charged on your package.

Please also note that we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

 

Returns

We hope that you love your Maison Coucou products as much as we do. However, if for any reason you wish to return any or all products within your order, you have fourteen (14) days after the order has been delivered to do so. We will gladly issue a refund if the return conditions (noted below) have been met.

Please note that products must be returned unused, undamaged and in its original white cardboard outer packaging, which must remain sealed and thereby unopened.

Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit. 

Please arrange a return shipment using a carrier of your choice. We apologize - you must bear the return shipping costs, which are nonrefundable.

 

Return Conditions

Before returning your product(s), please email us at info@maison-coucou.com within fourteen (14) days after delivery to inform us which products you would like to return. In this email, please include the following information: order number, product(s) you would like to return, name, phone number, email address and delivery address.

Our team will assist you through the process.

Late Returns

Any item returned after 30 days of receipt is not eligible for refund.

Items Not Eligible for Return

Please note that we do not accept returns of intimate apparel, earrings, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description, unless they are faulty. Any exceptions to this policy will be listed under product details on the product page. Returns are not allowed on any pop-up shop purchases.

Exchanges

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed.